We at MobiMed Assist (« we, » « our, » or « us ») respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website mobilemed-assist.com and use our home services.
This policy is designed to comply with the Thailand Personal Data Protection Act B.E. 2562 (2019) (« PDPA »).
1. Data Controller Information
For the purpose of the PDPA, the Data Controller is:
- Company Name: MobiMed Assist
- Company Registration Number: 835567006562
- Registered Address: MobileMed Assist at 25/94 Village No. 1, Mueang Phuket District, Phuket 83130 / Thailand
- Contact Email: mobilemed.assistance@gmail.com
- Contact Phone: +66 91 038 4982
2. Personal Data We Collect
Because we provide services directly at your home, we need to collect specific information to fulfill our services. We collect the following personal data that you provide voluntarily through our website booking forms, contact forms, or communication channels (e.g., WhatsApp, Line, Email):
- Identity Data: First name, last name, and nationality.
- Contact Data: Email address and phone number.
- Location Data: Your physical home address, condominium name, building/room number, and any specific access instructions required to perform the service.
- Technical Data: Internet Protocol (IP) address, browser type, and basic cookies used to optimize website performance.
Note: We do not collect any financial or credit card data on this website, as all payments are processed offline after the service is completed.
3. How and Why We Use Your Personal Data
We only process your personal data based on lawful grounds. We use your information for the following purposes:
- Performance of a Contract: To schedule, manage, and execute the home services you have requested, and to communicate with you regarding your bookings.
- Legitimate Interests: To respond to your inquiries, improve our customer service, and ensure the safety and security of our service providers when visiting your property.
- Legal Compliance: To comply with applicable accounting, tax, and corporate laws in Thailand.
4. Data Retention Period
We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Customer profile and address details are generally kept for 2 years after your last service request to facilitate future bookings, unless you request its deletion.
5. Disclosure of Your Personal Data
We treat your personal data with strict confidentiality. We do not sell, rent, or trade your personal data to third parties. We may only share your data with:
- Our Staff and Trusted Service Personnel: On a strict « need-to-know » basis so they can navigate to your home and perform the agreed service.
- Legal Authorities: When required by Thai law, court orders, or government regulations.
6. Your Rights Under the Thai PDPA
As a data subject under the Thailand PDPA, you have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete data.
- Right to Erasure (« Right to be Forgotten »): You can request that we delete or destroy your personal data under certain conditions.
- Right to Restrict Processing: You can ask us to suspend the processing of your data.
- Right to Data Portability: You can request your data in a structured, machine-readable format.
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.
To exercise any of these rights, please contact us directly at mobilemed.assistance@gmail.com. We will respond to your request within 30 days as required by law.
7. Security of Your Data
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Access to your personal data is restricted to employees who strictly need it to perform their jobs.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or changes in Thai legislation. Any updates will be posted on this page with a revised « Last Updated » date.
Last Updated: October 2026